Privacy Policy

1. Overview

RB Tech Services ("we", "our", "the Company") is a software development company headquartered at Ahmednagar, Maharashtra, India. This Privacy Policy applies to all visitors, clients, and users of our website at www.rbtechservices.in and all associated products and services.

We process data in compliance with the Information Technology Act, 2000, the IT (Amendment) Act, 2008, and applicable data protection guidelines issued by the Government of India.

2. Data We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number when you fill out contact forms or subscribe to our newsletter
• Company name, job title, and business requirements when you request a demo or proposal
• Resume and professional information when you apply for jobs or internships
• Payment and billing information when you purchase our software products

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, referring URLs, and click-through patterns
• Cookies and similar tracking technologies (see Section 4)

Information from third parties:

• Business contact information from LinkedIn or other professional networks when you interact with us
• Analytics data from Google Analytics and similar tools

3. How We Use Your Data

We use your personal data strictly for the following purposes:

• To respond to your enquiries, project requests, and support tickets
• To provide, operate, and improve our software products and services
• To send service-related notifications, invoices, and updates
• To send marketing communications (only with your explicit consent)
• To process job applications and internship requests
• To comply with legal and regulatory obligations
• To analyze website usage and improve user experience
• To detect and prevent fraud, security incidents, and abuse

We will never sell your personal data to third parties. We do not use your data for purposes beyond those stated here without your prior consent.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are anonymous and aggregated.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only activated with your consent.

You may accept or reject non-essential cookies via the cookie consent banner shown on your first visit. You can also manage cookies through your browser settings at any time.

5. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third parties who assist us in operating our business (e.g., cloud hosting on AWS/Azure, email service providers, payment gateways) under strict confidentiality agreements.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, with prior notice to you.
• With Your Consent: For any other purpose with your explicit, prior consent.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law:

• Contact enquiry data: Up to 3 years from last interaction
• Client and project data: Duration of engagement + 7 years (for legal and tax compliance)
• Job applicant data: 6 months after rejection, unless you consent to longer retention
• Website analytics data: 26 months (Google Analytics default)

After the retention period, data is securely deleted or anonymized.

7. Your Rights

Depending on applicable law, you may have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Right to Withdraw Consent: Withdraw marketing consent at any time by clicking "Unsubscribe" or contacting us.
• Right to Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@rbtechservices.in. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your data, including:

• SSL/TLS encryption for all data transmitted via our website
• Access controls ensuring only authorized personnel can access personal data
• Regular security audits and vulnerability assessments
• Secure, encrypted storage on ISO-compliant cloud infrastructure

Despite our best efforts, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and not share your account credentials.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or partner portals. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage
• Send an email notification to registered users (where applicable)

Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact our Data Protection Officer: